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Austin water distribution sites close as local emergency operations center deactivates

Local distribution sites gave out 39,564 cases of bottled water.

AUSTIN, Texas — After the City's boil water notice was lifted Tuesday night, the Austin-Travis County Emergency Operations Center officially deactivated at 5 p.m. on Wednesday.

Austin Water issued a city-wide boil water notice for all customers on Saturday night following "an internal treatment process issue" at the Ullrich Water Treatment Plant, the utility provider's largest water processing plant. 

Officials said limited staff will remain in the center to coordinate demobilization efforts following the winter storm and boil notice. 

All water distribution sites are now closed as well. Over the three days, these sites gave out 39,564 cases of bottled water, or about 120,000 gallons. Austin Water also handed out more than 15,400 gallons of bulk water from its two service center locations.

Over the course of the storm, Austin and Travis County also operated seven shelters and two warming centers with the help of Austin Parks and Recreation and Austin ISD. Cold weather shelters also provided aid to around 500 people.

Here's where some of the water distribution sites were located:

ACC Pinnacle campus

  • 7748 US 290
  • Open noon to 8 p.m.

Travis County Expo Center

  • 7311 Decker Lane
  • Open noon to 8 p.m.

Southeast Metropolitan Park

  • 4511 State Highway 71 in Del Valle
  • Open noon to 8 p.m.

Austin Water Glen Bell Service Center

  • 3907 S. Industrial Drive
  • Open 24 hours; customers must bring an empty water container

Austin Water North Service Center

  • 901 West Koenig Lane
  • Open 24 hours; customers must bring an empty water container

Kelly Reeves Athletic Complex

  • 10211 W. Parmer Lane
  • Open noon to 8 p.m. on Monday and Tuesday; water limited to two cases per vehicle until supplies run out.

Travis County Tax Office - Southwest

  • 4011 McKinney Falls Parkway
  • Open noon to 8 p.m.

Walnut Creek Metropolitan Park

  • 12138 N. Lamar Blvd.
  • Open noon to 8 p.m.

RELATED: Austin Water issues precautionary boil notice for all customers, enacts water restrictions

“We care about the residents that are in the city of Austin, and we have these resources available, so we want to take care of our residents,” Williamson County Judge Bill Gravell said in a release earlier this week. 

Residents who have the ability and means were asked to purchase their own water so that limited supplies at distribution sites could go to those who need it most.

On Sunday, Meals on Wheels said it was distributing clean drinking water to 100 of its most at-risk clients. The water bottles were donated by Q2 Stadium and were being distributed by Capital Metro on Sunday. The City of Austin helped coordinate the water donation and distribution. 

When it comes to schools, Austin ISD made adjustments to their cafeteria. In a statement from AISD, the changes being made include:

  • Kitchens are boiling large quantities of water using industrial equipment.
  • Dishes are being sanitized with dishwashers that reach a high internal temperature and can sanitize the dishes.
  • Serving a modified menu that will use less water in the cooking process.

For a full list of frequently asked questions surrounding the boil water notice, visit the City's emergency information hub.

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