ROUND ROCK, Texas — At their apartment at Regency at Dell Ranch in Round Rock, Angela Horner and her husband have windows covered with curtains, fans on and a portable cooling unit in their bedroom.
That's because they say they don't have a functioning air conditioner.
Monday is when the issue started, and that's when the couple reached out to the leasing office about getting it fixed. According to Horner, the repair was out of maintenance's hands and the complex said it would be contacting an outside contractor.
A portable unit was given to them in the meantime, but they said it doesn't suffice.
"I've been crying, praying and crying. But there's nothing we can do; we're at their mercy right now," Horner said.
It's more than the discomfort of the heat for the couple. Horner said her husband has Stage 4 cancer in his bones, pelvis and spine.
"My husband is sick," Horner said. "He retired to sit down and enjoy his life. You can't do that in a heated apartment."
Horner mentioned that on a day meant for celebration – with it being Father's Day and her birthday – she and her husband were solely focused on keeping cool.
KVUE went to the leasing office on Sunday and was told by an employee that the complex had no comment.
The property manager, Dawson Stone, did reach out by phone soon after. He reiterated that he did not have authority to release an official statement on the matter but would pass along KVUE's message to a higher-up for a response.
The complex is run by Cushman & Wakefield. KVUE emailed the property with the concerns addressed by the Horner and her husband. As of Sunday, we have not heard back.