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Austin 311 sees spike in homeless complaints compared to last year

Austin 311 saw a roughly 460% increase in calls about the homeless from June 20 to Aug. 29 of this year compared to the same time frame in 2018.

AUSTIN, Texas — The City of Austin's new homeless ordinances are leading to a lot of complaints to Austin 311.

City leaders eased rules for camping, sitting and lying back in June – and KVUE learned Friday that between June 20 and Aug. 29, Austin 311 has received 919 complaints about homeless people in Austin.

Of those, 659 were service requests and 260 were feedback calls.

During that same time frame in 2018, Austin 311 received 164 calls about the city's homeless population. 

That's a spike of about 460%.


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Friday morning, the Austin City Manager’s Office released a memo calling for limits on homeless camping, sitting and lying in areas with high car and pedestrian traffic, as well as areas with a high risk of flooding.

Earlier this week, University of Texas Police Chief David Carter requested the city ban camping, sitting and lying on “The Drag” and West Campus – but the city manager's memo did not specify those areas.

Also earlier this week, the Austin City Council and other leaders met again at a public forum to discuss the growth of homelessness in the city. KVUE spoke with people leaving the meeting, who had mixed feelings. Some were frustrated, while others were thankful to have their voices heard.

There is another forum planned for Tuesday night.

WATCH: Austin city manager suggests limitations to homeless camping


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