When you use the "forgot password?" feature, our system automatically generates a new, random password for you and sends it to the e-mail address you specified. Because this is an automated process, some e-mail providers view this as spam or junk mail. Some e-mail providers classify these e-mails as spam, junk or bulk e-mail. If you requested a password and did not receive it, please check your "spam," "junk" or bulk folders for an e-mail from firstname.lastname@example.org. The subject line is "Your new password." If you do not find an e-mail from us, please contact us via our contact page, because the e-mail may have been automatically deleted.