UT offers refunds for students stranded by bus glitch

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by WFAA

WFAA

Posted on December 2, 2013 at 10:12 PM

DALLAS — North Texas parents may not be thrilled with the reason why their kids couldn't get back to Austin on Sunday night.

Dozens of students waited at Mockingbird Station for the Texas Express, a non-stop weekend charter service backed by the University of Texas.

On Monday the school explained to WFAA that a computer upgrade resulted in incomplete passenger lists for drivers. As a result, there was "an inadequate number of dispatches buses"  — not only in Dallas, but also in Houston.

UT said this should never have happened, and is offering full refunds.

Some parents complained that they had to find alternate — and more expensive — ways for their students to return to campus in time for Monday morning classes.

The university said it is taking "proper measures to ensure this does not happen in the future."

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