AUSTIN -- Residents who live near a Megabus drop-off and pick-up spot are complaining about the noise in the neighborhood. They say the low-cost bus service that takes passengers from Austin to other Texas cities including Houston and Dallas keeps them up at night.
The bus service picks up passengers in a private lot near 21 Street and Whitis Avenue near the University of Texas campus that's located right next to a condo complex called Whitis Place. Residents there say they hear the Megabus and its safety sirens dozens of times a day at all hours.
"It has become a serious quality of life situation," said Whitis Place resident Samuel Dowd.
Megabus departs from the area an average of 14 times a day starting at 6:15 a.m. and ending at 11:30 p.m.
Passengers say they love the appeal of the Megabus service.
"I think it's really convenient. I don't have to drive. I can sit and relax for three hours," said passenger Alison McGregor.
However, residents who live at the Whitis Place condos and are part of the home owners association are asking the City of Austin and the Megabus company for help.
"If it's in terms of curtailing the hours, or curtailing the service, or looking to set noise levels overall, something needs to be done," said Dowd.
A Megabus spokesperson says the bus beeps when it backs up and also makes a warning noise before it takes off as a safety measure. He says it's automatic on the buses and necessary. The spokesperson also said the company follows all city and state codes and has all the proper permits.