Conn's vows to work with AG to resolve complaints

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by Associated Press

kvue.com

Posted on August 15, 2009 at 4:36 PM

Updated Monday, Oct 19 at 6:41 PM

A top Conn's official says the Beaumont-based appliance retailer will continue to work closely with state officials to resolve consumer complaints about its warranties.

The statement from Conn's Vice President Bill Nylin comes in response to a consumer lawsuit Texas Attorney General Greg Abbott filed in Houston against the chain on Thursday. The state accuses Conn's of not honoring product warranties, misleading customers about its extended warranties, false advertising and other deceptive sales practices.

Nylin says Conn's has been working closely with Abbott's office for three months and has acted in good faith to resolve the complaints. He points out that Conn's has the highest possible rating with the Better Business Bureau. However, he says improvements have been made at its service center and call center.

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