San Antonio hospital offers online ER check-in

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by Eric Gonzales / KENS 5

kvue.com

Posted on January 16, 2013 at 9:35 PM

SAN ANTONIO, Texas -- Waiting in emergency rooms can be a long, painful period. With an increase in flu patients hitting the emergency rooms, hospitals are seeing more crowded waiting rooms. One San Antonio hospital has come up with a solution: Register online and wait at home. 

Southwest General Hospital now uses an online registration program to check in patients from any computer or smart phone. Southwest General says they have one of the shortest wait times in San Antonio. 
 
Critical Care Director Daniel St. Armand said, “We’re averaging about two hours and 20, to two hours and 30 minutes from the time you come into our department to the time you are discharged.”
 
The average wait time for emergency room visits in Texas is four and a half hours. Depending on your condition, you can now wait at home.
 
The program used by Southwest General Hospital can detect key words during registration to determine if a patient needs to be seen right away or may be put into a queue.
 
“It triages patients out if they answer specific questions that puts them into a sick category. Therefore it will cue them to call their primary care physician, call an ambulance or come directly to the emergency department,” said St. Armand.
 

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