AUSTIN -- Wrap it. Pack it. Ship it off.
That's all Bewoop.com required when customers mailed in qualifying used electronics to earn some extra cash.
In January, we showed you how Thomas Stewart of Victoria, Texas mailed in his used cell phone. So did Mike Bandiera in Burbank, California.
"Bewoop seemed to be reputable and had a good price," said Bandiera in an interview a few weeks ago.
Both were promised money from Bewoop.com, but never saw a dime. We found dozens of other consumers complaining to the Better Business Bureau across the country.
After the KVUE Defenders tracked down the website's owner, Dan Jackson, he emailed us:
"I promise that every customer who has mailed an order in to Bewoop will be receiving their full payment," Jackson wrote.
"Then, a few days after your story aired I was shocked, happily but shocked that I actually got a Money Gram in the mail for $66.99," Bandiera said.
Stewart also got paid, as did our KVUE Defenders team after we mailed in a used Blackberry. After nearly a month of waiting, Bewoop paid the $24 it owed us.
It's not all good news. Other customers tell KVUE Bewoop continues to dodge their emails and phone calls.
Cliff Burnham in Virginia Beach mailed two iPhones to Bewoop in October. The website promised to pay him more than a hundred dollars for the phones.
"I have repeatedly tried to email them, through the customer service - no response," Burnham said.
A customer in Michigan told us a similar story after mailing in her phone.
U. S. Postal Inspector Michael Sullivan says his office launched an investigation into Bewoop after our original story aired.
When we interviewed him a few weeks ago, he planned to send a cease and desist letter to Bewoop's owner in Austin.
"It's a legal document that we present to the subject and intend to do so in this case," said Sullivan.
Shortly after our interview with Sullivan, Bewoop.com went completely offline.
Sullivan doesn't expect any charges if the website continues to be offline. Over the past few weeks, the Defenders called and emailed Bewoop's owner several times asking for a response. None of our messages were returned.