Customers brace for changes at downtown post office


by JESSICA VESS / KVUE News & Photojournalist MICHAEL MOORE

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Posted on January 2, 2013 at 8:35 AM

Updated Wednesday, Jan 2 at 2:01 PM

AUSTIN -- A move for Austin's downtown post office is stirring up some complaints.

Doors opened at the office at 823 Congress Avenue at 6 a.m. Wednesday. The office replaces the former USPS office at 510 Guadalupe. It closed last Thursday. Customers haven’t had access to their mail since then.

“I imagine there’s going to be a lot of mail in there,” said customer Joe Guerrero. Guerrero is bracing for the change. He’s worried about parking.
“My game plan is to be here at 6 o’clock every morning to get the mail,” said Guerrero.
Customers must now rely on metered parking or nearby garages.
“I’m going to try to come early and try to as fast as I can, but it’s going to be hard, especially if you don’t have a permit to park over here,” added customer Alfredo Perez. “I guess you get used to it.”
A spokesman with USPS says about 2,500 customers use the downtown Austin office.
“They’re kind of mad, but you know, we’ve got to deal with it. They’re just lucky that they’re downtown. They could have moved farther, farther away, but it’s a good convenience,” said customer Robert Lopez.
Those customers must also adjust to new hours. The previous location was open 24 hours a day for P.O. box customers. Now it will be open from 6 a.m. to 6 p.m. Window service will run from 8:30 a.m. until 5:30 p.m.
The USPS finalized the move after selling the property on Guadalupe to an Austin-based company and an Atlanta-based developer. The company has said it plans to build a high-rise building with residential and retail space on the lot.