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Toyota parts may take weeks to arrive

by JIM BERGAMO / KVUE NEWS

Bio | Email | Follow: @JimB_KVUE

kvue.com

Posted on January 27, 2010 at 10:05 PM

Updated Wednesday, Jan 27 at 10:28 PM

We have some important information tonight for anyone driving one of those eight Toyota models -- that were recently recalled.  Toyota isn't selling those cars right now -- but what if you already have one?

The eight Toyota models affected by the recall are the Camry, Corolla, RAV-4, Matrix, Avalon, Highlander, Tundra and Sequoia -- as you can see the model years vary. 

Service personnel at Round Rock Toyota spent a good portion of their day, answering questions and allaying any customer fears.

"This is not a fire sale, we are staying very calm and collected and we are trying to convey that to our customers on the phone and in the service drive and I think for the most part it is working," said Pete Reinhardt, the service manager at Round Rock Toyota.

The source of the problem is the gas pedal or accelerator assembly.  The all black assemblies made in japan work fine, but the ones made in the U.S. are the source of the recall because they can stick.

One of the easiest ways to check and see if you do have a problem is to grab a flashlight, open the door and check the accelerator assembly.  If you can see a small silver plate about the size of a dog tag, that means you have an accelerator assembly that is being recalled and you should call your dealer and make an appointment.

We're told it should only take a couple of hours to make the repairs.  The problem is the dealer can't make any appointments until the corrected parts arrive from Toyota -- and that could take weeks.  Customers with affected vehicles that we spoke to say they are confident Toyota will make things right, but they are concerned over the lengthy wait in between.

"It is a little bit scary in the meantime until March when we can get those parts going," said Emily Butler, a Toyota customer affected by the recall.

"There always are concerns but just because there is a recall for a product there is concerns when you get in the car to drive anywhere, I mean, yes it is a risk but I was not like overly concerned, they were not saying stop, park your car do NOT drive it," said Mindy Hubbard, a Toyota customer affected by the recall.

Once the parts arrive, dealers will send letters to affected customers asking them to schedule an appointment.
Toyota tells us owners can keep driving their cars in the meantime, but if they notice their pedal sticking they should bring it in to the dealer.

 

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