Everybody is looking for ways to cut their expenses, so when Jill Rhine began to look at her phone bill she found a number of ways. One surprised her.
Rhine and her husband have wireless internet on their laptops so they decided to cut their home internet service through AT&T. That would save her $25 a month.
But Rhine noticed another charge she didn't understand, from USBI.
When she called AT&T they told her it was from a third party biller for long distance service. But Rhine already had unlimited long distance service through AT&T. So she called USBI.
They told her she had signed up for the service over the internet in June.
Rhine tried to explain that she already had a long distance contract with AT&T, that there was no way she would have signed up for a duplicate service. When she asked to speak to a supervisor, she was told USBI would stop the billing and investigate the addition of the service.
A spokesperson told us, they simply provide third party billing for a number of companies, but they have a zero tolerance for fraud and if a company had fradulently added the service they would take corrective action, which could include stopping to provide service to that company.
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