CHARLOTTE, N.C. -- US Airways is warning customers to be vigilant in identifying fraudulent mailings that appears to come from the airline.
Customers have reported receiving phishing emails that ask customers to change account information or request personal information. Sometimes, officials say, these emails will display fake confirmation numbers.
US Airways would like to reassure customers that they would never ask you to perform security-related changes to your account or request personal information via email.
What you should look for
Many of the fraudulent emails will begin with a generic greeting such as, "Dear User," or, "Dear Customer,". US Airways emails will include identifying items like your name and Dividend Miles number. Although, web check-in emails won't include your name, but will include a valid confirmation number made up of an alphanumeric combination or all letters.
Fraudulent letters and postcards
Another sham US Airways would like to notify customers of is fraudulent mailings from the airlines.
Customers have reported receiving letters and postcards offering free airline tickets. US Airways urges recipients of these mailings to contact the Better Business Bureau of local authorities. Also, the company urges customers not to call the phone number or share personal information.