Appliance retailer Conn’s has reached an agreement with the Texas Attorney General’s Office over charges of misleading customers over warranties and false advertising.
Texas Attorney General Greg Abbott filed a lawsuit against the Houston chain in May. On Tuesday, Abbott announced that Con’s reached an agreement to reform its business practices and pay $4.5 million in restitution to customers.
Conn’s must now provide customers a copy of the extended warranty agreement at the time of sale and ensure that its sales personnel accurately represent rights, remedies or obligations contained in the extended warranty agreements.
Abbott says Conn’s must also stop from adding extended warranty or credit insurance products to customers’ invoices without written consent.