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Here are some Frequently Asked Questions (FAQs) about technical issues. If you don't find the answers you need online, please use our Customer Help Center form to send us a message.

Technical Issues

Who do I contact if I am having problems with KVUE.com?
How do I make KVUE.com my Start Page?
I have a new e-mail address, so how do I update my account?
I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
Do you provide streaming video on your site?
How do I watch streaming video online?
Why do some of the Web camera or radar images seem out of date on KVUE.com?

1. Who do I contact if I am having problems with KVUE.com?
Please complete our online Help Center Feedback Form (http://www.kvue.com/contact/). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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2. How do I make KVUE.com my Start Page?
Use the "Make Me Your Homepage" link in the left-hand column on the home page of KVUE.com.

3. I have a new e-mail address, so how do I update my account?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.kvue.com/contact/
To change your other account information please go to http://www.kvue.com/sharedcontent/registration/membercenter.jsp, then select Modify My Account in the box on the right side of the registration page.
From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.
Once you change your e-mail address, please note that you will be required to log-in using your new e-mail address when accessing your account or subscribing to services.

4. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's software by going to keyword: upgrade in your AOL software. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

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5. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Internet Explorer 5.0 or higher, Netscape 6.0 or higher and Mozilla 1 and higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to latest version of one of these. All upgrades are available free of charge from Microsoft, Netscape and Mozilla. Just follow the directions you find on their sites.

6. Do you provide streaming video on your site?
At KVUE.com, we deliver video content and specific video news stories from KVUE. To find streaming video clips, look for a video link and the description of the video clip alongside related articles. For your convenience, we segment full newscast videos into shorter segments for easier and faster downloads.

7. How do I watch streaming video online?
Video is available on our sites in both Windows Media and Real Player formats. Generally, we use Real Player for some of our archive content. For live feeds broadcast online and more recent news clips, we use Windows Media Player. Windows Media Player is a program provided by Windows and is available for free. To access this free software, please go here. This link should take you directly to the Windows Media Player download page. Look for the text link that says "Download Windows Media Player 9 Series" - when we checked last, it was at the top of the page under the headline �Get the Latest!�. From there, you simply click on the download link and follow their directions. Windows Media Player is also available for Mac users. Simply use the same link to access the Media Player site. In the middle of the page, near the top, you will see the headline �For Third Party Platforms� �select the appropriate link (matching your Mac version) and download the software by following their directions.

8. Why do some of the Web camera or radar images seem out of date on KVUE.com?
Our Web site's radar and camera images are continuously updated minute-by-minute. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.

If you need further technical assistance, please contact us by completing the online Help Center Feedback Form (http://www.kvue.com/contact/). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.