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United tops consumer complaint list

United tops consumer complaint list

Credit: AP

by Terri Gruca

Bio | Email | Follow: @TerriG_KVUE

kvue.com

Posted on August 20, 2012 at 3:42 PM

Updated Monday, Aug 20 at 4:33 PM

The U.S. Department of Transportation just came out with its lastest report for airlines and it spells bad news for United.

United has the worst record for ontime arrivals with only 70 percent of its airlines arriving at their scheduled time in the last year.

Hawaiian Airlines tops the list of airlines with the most on time arrivals. It’s followed by Alaska, Mesa, US Airways, Airtran and Delta.

According to ABC News United passengers filed nearly 600 complaints – “five times higher than its nearest competitor and five times higher than before the merger” with Continental in 2010.

Austin's airport has a really great record for on time arrivals and departures with more than 80 percent of flights arriving on time and more than 83 percent departing on time. That's better than Dallas and Houston (granted ABIA doesn't have as many flights leaving or arriving).

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