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Toyota to offer help during recall repairs

Toyota to offer help during recall repairs

Credit: AP

FILE - In this Feb. 17, 2010 file photo, Toyota Motor Corp. President Akio Toyoda reacts during a press conference in Tokyo. Hailing from a corporate culture that values consensus over decisive authority, Toyota President Akio Toyoda is in for a culture shock when he faces a barrage of questions Wednesday from U.S. lawmakers about quality lapses at the automaker. (AP Photo/Shizuo Kambayashi, File)


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Posted on February 24, 2010 at 11:38 PM

Toyota owners having trouble getting around while their cars are being repaired may be able to get some help.

Wednesday during testimony before Congress Toyota’s president said the company would offer “free at-home pickup of vehicles covered by the national safety recall, pay for customers' out-of-pocket transportation costs and provide drivers free rental cars during repairs.”

However, Toyota’s web site only mentions this help for customers in New York as a result of a conversation with New York’s Attorney General.

Here’s what it says on the web site:

These services are available to Toyota and Lexus owners in New York affected by Toyota’s recent recalls involving sticking accelerator pedals, floor mat pedal entrapment, anti-lock brake system software updates, and Tacoma front drive shaft inspection. These services are provided for customers concerned about driving their vehicle before the repair is completed. These services will be tailored to the owner’s individual circumstances and may include:

• Expediting scheduling of the repair.
• Pick up and return of the vehicle by a dealership representative.
• Driving the customer to the dealership or to his or her place of work.
• Where necessary, providing other alternate transportation for the customer, such as a rental car, loaner vehicle, or taxi reimbursement for the reasonable period that the customer is unable or unwilling to use his or her car

At this point I would ask about this especially if you don't have any other transportation.