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Toyota announces fix and creates new site for information on recalls

Toyota announces fix and creates new site for information on recalls

Credit: AP

FILE - In this Aug. 17, 2008 file photo, 2009 Matrix compact wagons sit at a Toyota dealership in the south Denver suburb of Littleton, Colo. Toyota on Tuesday, Jan. 26, 2010 announced that it is instructing Toyota dealers to temporarily suspend sales of eight models involved in the recall announced on Jan. 21. (AP Photo/David Zalubowski, File)

by TERRI GRUCA / KVUE News

Bio | Email | Follow: @TerriG_KVUE

kvue.com

Posted on January 31, 2010 at 6:07 PM

Updated Monday, Feb 1 at 9:07 AM

Recognizing people are pretty confused by all of the reports in the past few weeks, Toyota has created a new site to help clear things up.

This site shows people which models are affected by what recall and the remedy. And here is the latest informaton released February 1st by the National Highway Traffic Safety Administration. The NHTSA also released new informaton  on a fix for the Pontiac Vibe cars that are also part of this recall.

From the Toyota site, you can click on your model and find out what you need to do. Some models need both the floor mat and the gas pedal replaced. There is also a link to the models that are not affected.

The Fix

This morning Toyota also announced how it will fix the gas pedal problems. The fix was approved by the NHTSA this weekend.

Here's the plan: "A precision-cut steel reinforcement bar will be installed into the assembly that will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated. The company has confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick."

As for the floor mat problem, which can cause the gas pedals to stick "in certain Toyota and Lexus models (announced November 25, 2009), and is already notifying customers about how it will fix this issue. In the case of vehicles covered by both recalls, it is Toyota’s intention to remedy both at the same time."

Parts are already being shipped to dealers and dealers have agreed to work extended hours to complete this recall as quickly as possible.

If you have questions you can call Toyota customer service at 1-800-331-4331 Monday through Friday 5am through 6pm PST and Saturday 7am to 4pm PST. However, the company warns there have been delays in getting through on these numbers

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