Nearly two days after Spectrum users began reporting outages in Dallas, Houston and Austin, the internet provider says it is still dealing with lingering issues.
On Wednesday night, a verified Spectrum Twitter account tweeted that the company was aware of issues with connecting to the Internet and said it was working to resolve it.
Texas customers, we are aware of issues with connecting to the internet. Thank you for your patience while we work to resolve it.— Ask Spectrum (@Ask_Spectrum) November 2, 2017
The following morning, Spectrum said the issue has been resolved and recommended customers cycle the power in their modems. Less than three hours later however, Spectrum admitted they were still seeing issues.
Texas customers, our apologies as we are seeing a return of Internet service issues. Thank you for your continued patience.— Ask Spectrum (@Ask_Spectrum) November 2, 2017
As of 11 a.m. Friday, the most recent tweet from Spectrum said they were "still awaiting new information" regarding the outage.
We are still awaiting new information regarding the status of internet services. We will provide updates as soon as they become available.— Ask Spectrum (@Ask_Spectrum) November 3, 2017
A Spectrum outage map showed major outages in the Dallas-Fort Worth area, Austin, Houston, San Antonio, as well as across the nation across Washington state, New York, Los Angeles and the northeast.
Austin Reddit users reported outages as early as about 5 p.m. Wednesday.